Business | Mobile services

The message is the medium

Messaging services are rapidly growing beyond online chat

“I PROPOSE, if and when found, to take him by his beastly neck, shake him till he froths, and pull him inside out and make him swallow himself.” It is not often that Silicon Valley’s denizens quote P.G. Wodehouse. But this is what Benedict Evans of Andreessen Horowitz, a venture-capital firm, expects the success of messaging services could do to both mobile and corporate software.

The most striking example so far of this process came on March 25th when Facebook announced at a conference in San Francisco that it has started to turn its Messenger service into a “platform” that can carry, and be integrated with, all manner of apps created by other software firms. So Facebook Messenger, which is itself an app for smartphones that run on Apple’s iOS and Google’s Android operating systems, will then be competing with those operating systems’ services for buying apps and downloads. In plain language, it could become the app that ate Apple’s app store.

This article appeared in the Business section of the print edition under the headline "The message is the medium"

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